FAQ

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There are instances where a carrier is not liable. In these cases, a carrier can legally refuse to compensate for the loss or damage of the cargo. This is the case for acts of God, force majeure, acts of war and perils of the seas. Carriers have limited liability under the International Conventions and/or their terms and conditions of carriage for the loss or damage to goods, meaning that in case of claims, you may not recover the full value of your cargo. Furthermore, in the case of ocean freight and General Average being declared, you will be asked to contribute your share of the overall costs incurred including vessel salvage, even if your cargo has not been damaged. By effecting Chubb Marine Cargo Insurance including Institute Cargo Clauses A, coverage for many perils of the sea is provided.

Marine cargo insurance covers losses arising from physical damage to cargo and related liabilities whilst it is in transit by sea and for up to 60 days whilst in storage. After 60 days it will be seen as Property – Standalone storage by the underwriter and will not be covered.

Pay us securely online via PayPal and within a few seconds your insurance certificate is available to email or download. We accept payment in all foreign currencies PayPal offers. The biller will be myCargo Pty Ltd.

Yes, we can. However this is a tailored solution and requires some consultation and additional information compared to single transit cover. For example we need to learn more about your claims history for the last 3 years. Apply for Annual Cover.

Yes, we provide warehouse to warehouse coverage via any transport mode anywhere in the world. Just carefully nominate the origin and destination addresses when you populate the fields online.

The procedure to follow in case of loss or damage is explained on the insurance certificate itself. In the event of loss or damage which may result in a claim, immediate notice must be given in line with the insurance certificate. An independent surveyor may be appointed to examine the cargo and issue a survey report about the incident.

Typically compensation is paid within 30 days from when the underwriter receives the completed claim form and all the required documentation.

In some circumstances, you can. Our single transit cover has limitations built in to a maximum of 21 days after the departure date.

It will need to be cancelled and reissued. Please contact Support to request the cancellation.

Contact Support quoting the certificate number/s and we will assist you. Please note our FSG outlines the terms and conditions for cancellations, available Here.

Yes there is. It is 0.1% of the sum insured.

Go to our support page or chat with us online now. We are available 24/7.

myCargo Pty Ltd are distributors of Honan Insurance Group Pty Ltd(Honan). Honan have AFSL 246749 and act under a binder authority of Chubb Insurance Australia Pty Ltd.

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Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, Chubb assess, assume and manage risk with insight and discipline. Chubb service and pay claims fairly and promptly. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.

Select the mode that is used for the longest leg by distance of the journey your cargo takes.

myCargo Pty Ltd’s uses logistics technology so all payments are securely handled by this company’s PayPal account.

Currently the maximum sum insured is the equivalent of USD 2 million per bill of lading, air waybill or consignment note in the foreign currencies offered on MarineInsurance.com.au. If you need to insure cargo value more than USD 2 million then please contact Support. In most cases we still get your cargo insured same day.

The commodities we cover online are all listed. In some circumstances you need to select the commodity group that best fits your cargo. We cannot offer cover online for artwork/antiques/collectibles > USD 10,000 in value per item, aircraft, bullion, cash, explosives, live plants, livestock, precious jewellery, luxury goods, precious metals, precious stones, personal effects, fresh fruit & vegetables, temperature controlled pharmaceuticals, counterfeit goods, illegal goods, pirated goods, goods which are excluded by law. We may be able to arrange cover on some of these items manually so please contact Support with your enquiry.

Our platform displays countries where coverage options are available. Coverage that would be in violation of any U.S. economic or trade sanctions shall be null and void. Here is a link to U.S.Department of the Treasury Sanctions Program and Country Information .